QUESTGOODZ / CUSTOMER SUPPORT
Frequently asked questions
What comes in each set?
Rear Pairs contain two rear mats. Flat, Basin, Layer and Modular Sets contain two front and two rear mats. Contour Sets contain two front mats and one connected rear mat. Each product page lists the full set contents.
Will these fit my car?
Measure your vehicle’s footwells and compare the dimensions and shape before purchasing. These are size-based sets, not a promise of fit for any make or model. A driver’s mat must be secured using a compatible retention method, lie flat and remain clear of all pedals throughout their full travel. Do not stack mats. If secure installation or pedal clearance cannot be achieved, do not use the mat.
How do I choose Compact or Wide?
Compare all dimensions and the contour diagram with your vehicle’s footwells. Compact and Wide are size options, not vehicle compatibility classifications. Contact us if you need help interpreting the measurements.
Where do you deliver?
We deliver to the 50 U.S. states and Washington, DC. U.S. territories, APO/FPO/DPO addresses and PO boxes are not supported.
How much is delivery?
Standard shipping is free on all orders within our delivery area. We offer one standard delivery method.
When can I expect my delivery?
Order handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. The combined estimate is 4–6 business days, not a delivery guarantee. Business days are Monday through Friday, excluding U.S. federal holidays. Our order cut-off is 07:00 PM Central Standard Time (GMT−06:00), fixed year-round and not adjusted for daylight saving time. Orders placed after the cut-off begin processing on the next business day. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
Is tax added at checkout?
The tax amount charged at checkout is $0. This does not represent a claim that the products are legally tax-exempt.
How should I clean my mats?
Follow the material-specific care instructions on the product page. Remove mats from the vehicle before cleaning and dry all components fully before reinstalling.
How can I request a return?
Contact support@questgoodz.shop within 30 days after receipt with your order number and reason. Obtain return authorization and the return address before sending goods. Ordinary returns must be unused, in original condition and in the original packaging.
What if something arrives damaged or incorrect?
Contact us with your order number and a description of the problem. Photos may help us assess it. Damage, defects and incorrect items are handled separately from ordinary change-of-mind returns; ordinary unused-condition requirements do not exclude these claims. We cover return shipping for our errors, damaged goods and defects.
Who pays return shipping?
We cover return shipping for company errors, damage or defects. You cover return shipping for a change of mind. There is no restocking fee.
When will a refund be issued?
Once a refund is approved, it will be returned automatically to the original payment account within 10 days.
How do payments and order acceptance work?
Where a payment service is offered, submitting payment information authorizes the stated purchase amount. Order acceptance and payment confirmation are communicated according to the actual transaction result. See our Terms and Conditions for details.
How do I contact Questgoodz?
Email support@questgoodz.shop. Our company and authorized return address is 13 Rue Marx Dormoy, 75018 Paris, France.